Following a few malfunctions, the famous firm Dotmod initiates a general product recall DotStick Revo and asks not to sell them anymore. If you are concerned, contact the store that sold it to you or your supplier as soon as possible.
A POWER PROBLEM WITH THE SUPERCAPACITOR?
In a letter to his clients, Dotmod announces that a very limited number of devices dotStick Revo encounter a problem with their supercapacitor power source. They expressly invite sellers and users to contact their store or distributor to find out about return procedures.
« A message to our customers,
It has come to our attention that a very limited number of dotStick Revo devices are experiencing an issue with their supercapacitor power source. Over the past 72 hours, we have conducted a preliminary investigation into the reported issue in dotStick Revo devices. These issues have been found in less than 0,02% of all units produced and are mostly encountered during shipment and first time use. After an initial rapid response to these incidents, we believe that these incidents are directly related to the manufacturing process of supercapacitors. Since we source our supercapacitors from a third-party manufacturer, we sent the most experienced members of our engineering team to discuss with them to find the exact cause and a solution to this problem. During the year of development and extensive testing of this product, we have not found any safety issues related to the use of a supercapacitor, and we are 100% confident that we are bringing a product to market. of superior quality. Our company defends its products and will keep all its customers regularly informed of the results.
For any of our customers who experience an incident with the dotStick Revo, we ask that you contact us promptly, so that we can assess any additional information that may help resolve this issue more quickly. Therefore, we prefer to carry out a general recall of our dotStick Revo as a precautionary measure. Please contact your store or distributor for return procedures.
We thank you,
dotmod Inc."
For his part, LCA Distribution already gives some guidelines to its customers: Following this and as a precautionary measure, we recommend that you immediately stop marketing the "Dostick Revo" and send a return to your customers so that they return the product to you. From Monday we will inform you of the steps to be taken to replace the product. "
To find out more about the product in question, go to the Vapelier to consult the full review of the DotStick Revo by Dotmod.
